Frontline Leadership Certificate Series - Module 5
Frontline Leadership Certificate Series in partnership with MRA. You may take the modules as a stand-alone class or sign up for the full series of 5 modules.
8:30am – 12:00pm, Wednesdays
September 18 & 25, 2019 – Motivation & Trust Building
*Competencies gained: leading, motivating others, trust and respect
October 2 & 9, 2019 – Communication Skills
*Competencies gained: giving feedback, informing, listening
October 16 & 23, 2019 – Effective Training Techniques
*Competencies gained: developing direct reports, measuring work and performance standards
October 30 & November 6, 2019 - Resolving Conflict & Handling Difficult People Problems
*Competencies gained: conflict management, giving feedback, influencing
November 13 & 20, 2019 – Tools for Success
*Competencies gained: influencing, results-oriented, team building
The series will be offered starting each fall and spring.