Customer Service Specialist Exam

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Name: Customer Service Specialist Exam
Date: March 19, 2019
Time: 8:00 AM - 11:00 AM CDT
Event Description:
A new 5 week course facilitated by Gateway Technical College.

Customer Service Specialists (CSS) require specialized knowledge of human relations concepts with a focused application to customer and coworker interaction in the workplace. A CSS will provide memorable customer support by meeting customer service demands, knowing their business/services and products, and the best way to meet customer needs.
 
This course will help you build the necessary skills needed to be successful in working with internal and external customers.
 
This course also prepares you for the ETA-I Customer Service Specialist (CSS) exam which will be conducted at the end of the course. Become certified!

Customer Service Specialist (CSS) certification may benefit those working at a help desk, in sales, corporate, education, public service, legal, business to business or any other customer service representative.
Location:
RAMAC
300 5th Street
Upstairs training room
Date/Time Information:
5 weeks of class will prepare you for the ETA-I Customer Service Specialist (CSS) exam.
 
8:00am - 11:00am
Tuesday, February 12, 2019
Tuesday, February 19
Tuesday, February 26
Tuesday, March 5
Tuesday, March 12
Exam Tuesday, March 19
Contact Information:
Register by contacting RAMAC at 262.634.1931 or ramac@racinechamber.com
Fees/Admission:
$375 includes 5 classes, exam, and rental of book